As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
-Greet and escort arriving and departing guests to and from their accommodations
-Retrieve and transport guest luggage
-Inspect guest rooms and acquaint guests with these rooms and their features
-Respond to guest inquiries and requests in a timely, friendly and efficient manner
-Organize and store luggage, as needed, according to guidelines
-Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
-Ensure messages and faxes are regularly delivered throughout the day
-Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
-Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
-Assist in the maintenance, appearance and functionality of equipment
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
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