Job Description

Bellman Position

Position: Bellman

Department: Operations/Bellstand

Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)

• Smile, greet and welcome guest
• Load and unload luggage from bell cart
• Accompany guest to room
• Explain hotel amenities to guest

Secondary Responsibilities:

• Answer bellstand telephone
• Make room deliveries when necessary
• Obtain transportation for guest
• Maintain room key control
• Shoe Shine and pickup/delivery

Normal Working Hours: (Shift, days)

• 40 hours per week
• Need to be available nights, weekends, and holidays
• Must be available for overtime when needed
• Subject to winter lay-off

Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)

• Prior hotel experience preferred

Educational Requirements: (Degree/Certification, highest required/preferred, field of study)

• High School Diploma or G.E.D.

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)

• Must be able to speak plainly and comfortably to guest
• Able to speak clearly over the phone

Technical Requirements:

• Must be able to learn layout of the hotel and location of all amenities
• Drivers license required

Physical Requirements:

• Location of Work: Indoors Heated
• Outdoors Below Ground Temp. Fluctuations
• Elevated Areas
• Personal Protec. Equip. Req
• Work Postures: Standing, Sitting, Walking, Climbing, Bending/Stooping, Overhead Reaching, Arm/Hand Movement, Hand/Eye Coordination
• Other (Define): Horizontal Lift
• Lifting Requirements: 10 lbs. or less

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